Service technician

Marco Rethorn,
Hauni Maschinenbau GmbH,
Hamburg-Bergedorf (Germany)

My field of responsibilities:
My responsibilities in technical support are very diverse. In addition to installing new machines and modifying them where needed, I also solve any problems that arise. I use troubleshooting to approach a problem from all angles and deal with potential causes. I also conduct training sessions and briefings for our clients' employees and train new colleagues at Hauni.

My working day:
As a service technician in logistics/electronics, I travel roughly 15 to 20 times and am thus on the road up to 250 days a year. A trip can entail spending one day with a client or several weeks. The tasks, technology, clients and cultural environment often differ greatly – and that is precisely what makes my job so interesting even after 15 years. I am constantly confronted with new challenges that have to be overcome individually and often very creatively. There is also ongoing technical upgrading and its fun to see how the machines evolve over the years.

My path to Hauni:
After training as an electrician, I spent four years at sea as an sergeant in the navy and subsequently did my masters. During my time in the navy I developed a passion for travel and when I saw Hauni's job posting for a globally active technician the application wrote itself.
Even after roughly 20 years in which I have traveled all over the world and visited 53 different countries, I still love learning about new countries and new cultures. As a father of two my family gives me the support I need to successfully master this demanding job.

Why Hauni?
Hauni has established itself as the world's leading supplier of solutions for the international tobacco industry. It is a delight to make a small contribution to this success. The fact that clients' demands are constantly growing means that no real routine is guaranteed. Machines and solutions grow together with these demands and are continuously evolving.

For questions about the company
Tel.: +49 40 / 72 50-01

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