Our Technical Assistance Center is just a phone call away.

It happens to the best of them: a machine’s down and nobody can find out why.

Whenever you’re confronted with a technical problem where you need expert help, just call us and get a specialist to solve it for you.

Teleservice troubleshooting.

Hauni’s latest machine models are all technically equipped for teleservice troubleshooting, allowing Hauni’s service technicians (with your permission, of course) to log into the machine’s control system, analyze the data to identify possible causes and assist with clearing the fault. If your machine belongs to a previous generation we can check whether retrofitting is possible.

Rapid help on site, anywhere in the world.

Hauni’s Technical Customer Service staff are stationed all over the world at regional Competence Centers to ensure that our specialists can access your facility fast. By the time they arrive, our staff will already know the likely cause of the problem and will have worked out a troubleshooting strategy, bringing any equipment they need along. Targeted action gets your primary or secondary unit up and running in the shortest possible time.